Job Description
Immediate Opening for IT Support Specialist in Jacksonville, FL! Join our dynamic team at TechSolutions Inc. and become the backbone of our technology infrastructure. We're seeking a passionate IT professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Why Join Us? • Competitive salary + performance bonuses • Health, dental, and vision insurance • 401(k) with company match • Flexible work schedule • Professional development stipend • Modern office with cutting-edge technology
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, group policies, and user access controls
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct cybersecurity awareness training for employees
- Support cloud services including Microsoft 365 and Azure
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills and customer service orientation
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Ability to lift 30 lbs and work flexible hours as needed
- Valid Florida driver's license for occasional site visits