Job Description
Join Our Dynamic IT Team in Indianapolis
Are you a tech-savvy problem solver looking for your next big opportunity? Apex Tech Solutions is currently seeking a Level 2 IT Support Specialist to join our growing team in the heart of Indianapolis. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical expertise will directly impact our business operations.
Why Apply?
- Competitive Pay: Salary range of $55k - $75k depending on experience.
- Modern Technology: Work with cutting-edge hardware and cloud solutions.
- Growth Opportunities: Clear career progression paths within IT.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the IT ticketing system (ServiceNow/Jira) to ensure timely resolution.
- Configure, deploy, and troubleshoot Windows 10/11 and macOS devices.
- Assist with server maintenance, patch management, and system updates.
- Collaborate with the network team to resolve connectivity and security incidents.
- Train end-users on best practices for cybersecurity and software usage.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional IT Support or Help Desk experience.
- Strong knowledge of Microsoft Office 365, Active Directory, and TCP/IP networking.
- Experience with remote access tools (TeamViewer, AnyDesk) is a plus.
- Excellent customer service skills and the ability to explain complex technical concepts simply.
- CompTIA A+ or Network+ certification preferred.
Skills
IT Support, Help Desk, Troubleshooting, Active Directory, Windows 10, Office 365, Networking, Customer Service, Jira, ServiceNow
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the IT ticketing system (ServiceNow/Jira) to ensure timely resolution.
- Configure, deploy, and troubleshoot Windows 10/11 and macOS devices.
- Assist with server maintenance, patch management, and system updates.
- Collaborate with the network team to resolve connectivity and security incidents.
- Train end-users on best practices for cybersecurity and software usage.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional IT Support or Help Desk experience.
- Strong knowledge of Microsoft Office 365, Active Directory, and TCP/IP networking.
- Experience with remote access tools (TeamViewer, AnyDesk) is a plus.
- Excellent customer service skills and the ability to explain complex technical concepts simply.
- CompTIA A+ or Network+ certification preferred.