Job Description
Are you a dedicated IT professional ready to drive efficiency and user satisfaction in the heart of the nation's capital? TechHorizon Solutions is seeking a IT Support Specialist to join our dynamic team immediately. We pride ourselves on delivering top-tier technical support to a diverse client base in the government and private sectors.
In this role, you will be the frontline of our technical excellence, ensuring that our infrastructure remains robust and our employees remain productive. If you have a knack for problem-solving and a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize IT ticketing requests using ServiceNow or Jira, ensuring timely resolution.
- Perform hardware deployment and maintenance, including laptop imaging, printer setup, and peripheral configuration.
- Assist in network administration tasks, including firewall configuration and VPN troubleshooting.
- Conduct regular system updates and security patching to ensure compliance and system integrity.
- Collaborate with senior engineers to implement IT best practices and improve workflow efficiency.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ Certification is highly preferred.
- Proven experience in a Help Desk or IT Support role (1-3 years minimum).
- Strong proficiency in Windows 10/11, macOS, and Active Directory.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.