Job Description
Are you a technical problem solver looking for an immediate opportunity?
Nexus Digital Solutions is seeking a talented IT Support Specialist to join our growing team in Sacramento, CA. In this high-impact role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our digital infrastructure runs smoothly. We offer a dynamic work environment, competitive benefits, and the chance to work with cutting-edge technology.
Why Join Us?
- Immediate start date available for the right candidate.
- Competitive salary package ($65k - $85k).
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office located in the heart of Sacramento.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve incoming IT tickets in our Service Desk software (Zendesk/ServiceNow) efficiently.
- Perform routine maintenance, updates, and troubleshooting on workstations, printers, and peripherals.
- Collaborate with the network engineering team to diagnose and resolve complex connectivity and server issues.
- Assist with the deployment of new devices, software installations, and user onboarding/offboarding processes.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- CompTIA A+ certification is highly preferred.
- 2+ years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows (10/11) and macOS operating systems.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a focus on customer service.