Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in Raleigh, NC. This is an immediate hire opportunity for a proactive problem solver who thrives in a fast-paced environment.
As part of our IT department, you will be responsible for maintaining our technology infrastructure, supporting end-users, and ensuring business continuity. If you are ready to advance your career with a leading tech firm, we encourage you to apply today.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Manage and troubleshoot workstations, printers, mobile devices, and peripheral equipment.
- Administer user accounts, permissions, and security policies within Active Directory.
- Deploy and maintain software applications, operating systems, and security patches.
- Document all technical issues and resolutions in the ticketing system to maintain a knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred).
- Minimum of 2 years of professional experience in IT support or a help desk role.
- Strong proficiency in Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Basic understanding of networking concepts, TCP/IP, DNS, and VPN configurations.
- Excellent interpersonal and communication skills with a customer-first mindset.