Job Description
Are you a dedicated technical professional seeking an immediate opportunity in Oakland, CA? Bay Area Tech Solutions is looking for a skilled IT Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service to our clients and maintaining robust, secure IT infrastructures.
The Role:
In this role, you will be the first line of defense for our internal and external clients, ensuring their technology works seamlessly. You will handle a diverse range of technical challenges, from hardware installation to network troubleshooting.
Why Apply?
- Immediate Start Date: We are ready to onboard the right candidate today.
- Competitive Compensation: $65k - $85k base salary plus performance bonuses.
- Modern Tools: Work with the latest hardware and cloud-based management platforms.
- Growth Potential: Clear pathways for advancement within our IT department.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote access.
- Install, configure, and troubleshoot Windows workstations, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory environments.
- Perform routine system maintenance, security patching, and backups.
- Collaborate with the IT Manager to identify system improvements and implement new technologies.
Qualifications
- Minimum of 2 years of professional IT Support or Help Desk experience.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- CompTIA A+ Certification or equivalent technical degree is preferred.