Job Description
We are looking for a skilled IT Support Specialist to join our elite technical team in Mesa, AZ. This is an immediate hire position offering a competitive salary and a collaborative environment where your technical expertise directly impacts our business success.
Why Join Us?
- Competitive Salary: $65,000 - $85,000 annually.
- Comprehensive Benefits Package.
- Flexible Remote Work Options.
- Continuous Learning and Professional Development.
If you are a problem-solver with a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently using Jira or ServiceNow.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Maintain and update computer systems, including patch management and antivirus updates.
- Collaborate with the network engineering team to ensure seamless connectivity.
- Document technical procedures and assist in creating end-user training materials.
- Respond to on-call emergencies to ensure 99.9% system uptime.
Qualifications
- Experience: 2+ years of professional IT Support or Help Desk experience.
- Certifications: CompTIA A+ or Microsoft Certified: IT Support (MS-900) preferred.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and Office 365.
- Soft Skills: Excellent communication skills and a customer-centric approach.
- Education: Associate degree in Computer Science, IT, or related field.
- Problem Solving: Ability to diagnose complex technical issues under pressure.
- Availability: Must be willing to work occasional overtime and weekends.