Job Description
Are you a technical problem-solver looking to make an immediate impact? Nashville Digital Services is seeking a highly skilled IT Support Specialist to join our growing team in the heart of Music City.
We are looking for a proactive professional who thrives in a dynamic environment and is passionate about delivering exceptional user experiences. As part of our IT team, you will play a crucial role in maintaining our robust technological infrastructure and ensuring our employees have the tools they need to succeed.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and resolve end-user problems related to desktops, laptops, printers, and mobile devices.
- Manage and maintain the organization's ticketing system, ensuring all requests are tracked and resolved efficiently.
- Configure and maintain Windows and macOS environments, including Active Directory and Group Policy.
- Collaborate with senior engineers to implement security updates, patches, and system upgrades.
- Conduct onboarding and offboarding procedures for new and departing employees, ensuring all hardware and software access is properly configured.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- CompTIA A+ certification is highly preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
- Excellent troubleshooting skills with the ability to analyze complex technical issues.
- Outstanding communication skills, with the ability to explain technical concepts to non-technical users.