Job Description
Are you a problem-solver with a passion for technology? Apex Systems is looking for a highly skilled IT Support Specialist to join our team in Mesa, AZ. This is an immediate hire opportunity for a dedicated professional ready to make an impact.
In this role, you will be the first point of contact for our internal employees, providing technical support, troubleshooting hardware and software issues, and ensuring our IT infrastructure runs smoothly. If you thrive in a fast-paced environment and want to advance your career with a top-tier technology firm, we want to hear from you.
Why Join Us?
- Immediate start available.
- Competitive salary and benefits package.
- Opportunity for professional growth and certification support.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, workstations, and peripherals.
- Manage and maintain the IT inventory, ensuring all equipment is accounted for and updated.
- Assist with the deployment and configuration of new devices and software installations.
- Monitor system performance and perform routine maintenance to prevent downtime.
- Collaborate with the network team to ensure seamless connectivity and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2-3 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently.