Job Description
Join Memphis Tech Solutions as an IT Support Specialist and become the backbone of our dynamic tech team! We're seeking a proactive problem-solver to deliver exceptional technical support across our Memphis headquarters. This immediate hire opportunity offers competitive compensation, growth potential, and the chance to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced settings and have a passion for seamless user experiences, we want to hear from you!
Why Memphis Tech Solutions? We pride ourselves on fostering innovation while maintaining work-life balance. Our downtown Memphis location offers easy access to the city's vibrant culture, and our team-centric culture ensures your contributions are valued. Join us in transforming how businesses leverage technology!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and configure desktops/laptops with zero-touch deployment tools
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct security audits and implement best practices
- Maintain 99.9% uptime for critical business systems
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, Intune, or similar endpoint management tools
- Strong experience with Azure AD and cloud infrastructure
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license and reliable transportation