Job Description
Join our dynamic IT team in Charlotte, NC and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to immediately resolve technical challenges and deliver exceptional user experiences. If you thrive in fast-paced environments and possess expert-level troubleshooting skills, this is your opportunity to make an immediate impact at a forward-thinking technology leader.
As a key member of our operations, you'll empower colleagues with seamless technical support while maintaining enterprise systems. We offer competitive compensation, growth opportunities, and a culture that values innovation and collaboration. Ready to launch your career with us? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement network security protocols and endpoint protection solutions
- Deploy and maintain desktop/laptop systems using SCCM and Intune
- Provide Tier 1-2 support via ticketing systems (ServiceNow/Jira)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years experience in enterprise IT support environments
- CompTIA A+/Network+ certifications required (Security+ preferred)
- Expert-level knowledge of Windows 10/11 and macOS administration
- Hands-on experience with cloud platforms (AWS/Azure)
- Strong scripting abilities (PowerShell/Bash)
- Excellent communication and problem-solving skills
- ITIL foundation certification preferred
- Ability to work flexible hours including on-call rotation