Job Description
We are seeking a proactive IT Support Specialist to provide exceptional technical assistance to our diverse client base in the Arlington area. If you are a problem-solver who thrives in a fast-paced environment and is ready for an immediate start, we want to hear from you.
At Apex Digital Systems, we don't just fix computers; we empower businesses with technology. As part of our growing team, you will be the first line of defense for our clients, ensuring seamless operations and minimal downtime.
Responsibilities
- Provide Tier 2 and Tier 3 support for hardware and software issues, including printers, laptops, and mobile devices.
- Manage and troubleshoot local area networks (LAN) and wide area networks (WAN) connectivity.
- Configure and maintain desktop environments, including Windows 10/11 and Microsoft Office 365.
- Respond to help desk tickets and user inquiries with a focus on first-contact resolution and customer satisfaction.
- Collaborate with the engineering team to implement new IT policies, security protocols, and software updates.
- Conduct regular system audits and preventative maintenance to ensure data integrity and security.
Qualifications
- CompTIA A+ Certification preferred (or equivalent experience in a help desk role).
- 1-3 years of professional experience in IT support, technical support, or help desk operations.
- Strong knowledge of Active Directory, Group Policy, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently, prioritize tasks effectively, and manage time in a high-volume environment.