Job Description
Join our dynamic IT team at Omaha Tech Solutions and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in the Omaha metro area. This is a direct-hire opportunity with competitive benefits and rapid career advancement potential.
As a key member of our Operations Division, you'll work in a collaborative environment where your problem-solving skills directly impact business success. We value initiative, continuous learning, and customer-centric solutions. If you thrive in fast-paced settings and enjoy transforming technical challenges into seamless experiences, this role is for you.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, group policies, and network permissions
- Deploy and maintain cloud infrastructure including Azure/O365 services
- Document technical procedures and maintain knowledge base articles
- Provide remote and on-site desktop/laptop support for 50+ users
- Implement cybersecurity best practices including endpoint protection
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in business environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in PowerShell scripting and automation tools
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication skills with ability to translate technical concepts
- Valid Nebraska driver's license for occasional client site visits