Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? NexGen Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Long Beach, CA. We are looking for an individual who thrives in a fast-paced environment and is passionate about delivering top-tier technical support to our employees.
In this role, you will be the first line of defense for our internal systems, ensuring our team has the tools and connectivity they need to succeed. You will work in a collaborative environment where your technical expertise directly impacts business operations. If you are ready to take your IT career to the next level with an immediate start, we want to hear from you.
Why Join NexGen Solutions?
- Immediate Onboarding: Start making an impact from day one.
- Modern Environment: Work with the latest hardware and software technologies.
- Professional Growth: Opportunities for advancement in a rapidly expanding tech firm.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (e.g., Jira, ServiceNow) to resolve hardware and software issues.
- Perform troubleshooting for Windows 10/11 and macOS operating systems, including user account management and permissions.
- Assist with the setup, configuration, and maintenance of office hardware, including printers, scanners, and mobile devices (iOS/Android).
- Manage and maintain the local area network (LAN), ensuring optimal connectivity and security protocols.
- Conduct onboarding and offboarding processes for new employees, including device provisioning and security training.
- Collaborate with the IT team to implement software updates and security patches across the organization.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office 365 and Google Workspace.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- A+ or Network+ certification is a plus.