Job Description
Join our dynamic team as an IT Support Specialist in Sacramento and become the backbone of our technical operations! We're seeking a tech-savvy professional to deliver exceptional user support, resolve system issues, and maintain our digital infrastructure. This immediate hire opportunity offers competitive compensation, career growth, and the chance to make an instant impact in a collaborative environment.
Why Join Us? Enjoy modern workspaces, comprehensive benefits, and a culture that values innovation and work-life balance. Perfect for candidates ready to hit the ground running!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support to 100+ users
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and data protection protocols
- Support cloud services including Microsoft 365 and Azure
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Experience with Active Directory, GPO, and SCCM
- Strong understanding of TCP/IP networking and VPN solutions
- Excellent communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Relevant degree or equivalent technical training preferred