Job Description
Join our dynamic IT team in Nashville as an IT Support Specialist! We're seeking a technically skilled professional to provide exceptional support to our growing team. If you thrive in fast-paced environments and have a passion for troubleshooting, this is your opportunity to make an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and configure workstations, peripherals, and network equipment
- Provide Tier 1/2 support via ticketing systems and remote assistance
- Document technical processes and maintain asset inventory
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk systems (ServiceNow, Jira)
- Excellent communication and customer service skills