Job Description
Join our dynamic IT team in El Paso and become the technical backbone of our growing organization. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our users, ensuring seamless operations across all departments. This immediate hire opportunity offers competitive compensation, a collaborative work environment, and the chance to make a tangible impact in a thriving tech hub.
As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and optimize system performance. We value proactive problem-solvers who can translate technical concepts into actionable solutions for non-technical colleagues. If you're ready to launch your IT career with a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across systems
- Document technical procedures, solutions, and asset inventories
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and security patch management
- Train end-users on new technologies and system functionalities
- Monitor system performance and optimize IT infrastructure
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Microsoft Office 365, and network protocols
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Basic knowledge of cloud services (Azure, AWS) preferred
- Ability to prioritize tasks and work under pressure