Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is an immediate full-time position offering competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced environment.
As a key member of our IT department, you'll be the first point of contact for resolving technical issues across Windows environments, ensuring seamless operations for our diverse clientele. Our ideal candidate combines technical expertise with outstanding customer service skills to deliver prompt, effective solutions.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Manage Active Directory accounts, group policies, and user permissions
- Monitor network performance using tools like SolarWinds and resolve connectivity issues
- Document all IT incidents, resolutions, and asset updates in ServiceNow
- Collaborate with senior engineers on complex infrastructure projects
- Train users on security protocols and best practices
- Assist with IT asset management lifecycle processes
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and Office 365 administration
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting skills for hardware/software issues
- Customer service mindset with ability to communicate technical concepts clearly
- Valid Texas driver's license and reliable transportation