Job Description
Join our award-winning IT team as a Support Specialist in Chicago! We're seeking a tech-savvy professional to deliver exceptional user experiences across our dynamic enterprise environment. Enjoy competitive compensation, modern equipment, and a culture that values innovation. Start immediately and grow your career with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- 3+ years in IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Proficient in Azure AD, Intune, and SCCM
- Experience with Service Desk ticketing systems
- Strong problem-solving and communication skills
- Ability to work flexible hours for on-call rotation