Job Description
Join our dynamic team at NexusTech Solutions as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a technically skilled professional to deliver exceptional user support and maintain seamless system operations. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your expertise makes an immediate impact. Start immediately!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across Windows/macOS environments
- Manage active directory accounts, permissions, and access control systems
- Diagnose and resolve network connectivity issues, VPN setups, and printer configurations
- Deploy and maintain endpoint security solutions (antivirus, MDM)
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Support office AV equipment and video conferencing systems
Qualifications
- 2+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong understanding of TCP/IP networking and cloud services (AWS/Azure)
- Excellent customer service skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to prioritize tasks and work independently with minimal supervision