Job Description
Join our dynamic team as an IT Support Specialist in Miami! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing organization. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your problem-solving skills make a real impact. If you thrive in fast-paced settings and excel at resolving technical challenges, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and in-person for 150+ employees
- Manage Active Directory, network infrastructure, and cloud services (Azure/O365)
- Document IT processes, create SOPs, and maintain asset inventory systems
- Collaborate with vendors for hardware procurement and software licensing
- Implement security protocols and conduct regular system audits
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Expert proficiency in Windows OS, Active Directory, and endpoint management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Excellent communication skills with ability to train non-technical staff
- Proven ability to prioritize tasks and work under pressure