Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Colorado Springs! We're seeking a tech-savvy professional to provide exceptional support to our growing team. This is an immediate hire opportunity offering competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technology. If you're passionate about solving technical challenges and delivering outstanding user experiences, apply now!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Assist with cybersecurity protocols and data protection
- Support cloud-based applications and SaaS platforms
Qualifications
- 2+ years of IT support or help desk experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Colorado driver's license