Job Description
Join a dynamic team and accelerate your career in IT Support!
Nexus Systems Group is looking for a detail-oriented IT Support Specialist to join our Milwaukee, WI office. We are seeking someone who thrives in a fast-paced environment and is ready to hit the ground running with an immediate start date.
As part of our IT team, you will play a crucial role in maintaining our infrastructure, supporting our remote workforce, and ensuring seamless business operations. We offer a modern work environment, competitive benefits, and a clear path for professional growth.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Manage and deploy end-user devices, including laptops, printers, and mobile devices, ensuring a smooth onboarding experience.
- Monitor and maintain IT inventory, ensuring accurate asset tracking and vendor management.
- Collaborate with the IT team to implement security protocols and perform regular system updates.
- Assist in the administration of Active Directory, user accounts, and permissions.
- Document technical procedures and create knowledge base articles to empower other team members.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 2+ years of experience in IT Support, Help Desk, or Desktop Support roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote connectivity tools (e.g., TeamViewer, AnyDesk) and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong customer service orientation with a professional and friendly demeanor.