Job Description
Join our dynamic IT team in Louisville, KY! We're seeking an IT Support Specialist to join us immediately. This is your chance to make an impact in a fast-paced environment where your technical expertise will be valued. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that fosters growth. Don't miss this opportunity to advance your career while serving our community!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries efficiently
- Deploy and maintain Windows 10/11 workstations and peripherals
- Assist with Active Directory administration and user account management
- Document IT processes and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Ensure compliance with cybersecurity protocols and best practices
Qualifications
- 2+ years of IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for hardware and software issues
- Experience with Active Directory and Microsoft 365
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation