Job Description
Join our award-winning IT team at TechFlow Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to join our Boston headquarters immediately. This hybrid role (3 days in-office, 2 remote) offers competitive benefits, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for 150+ employees via phone, email, and ticketing systems
- Deploy, configure, and maintain Windows/macOS workstations, peripherals, and mobile devices
- Manage Active Directory, Office 365, and cloud-based security protocols
- Diagnose and resolve network issues, VPN connectivity, and hardware failures
- Create and maintain technical documentation, SOPs, and training materials
- Collaborate with vendors on hardware/software procurement and lifecycle management
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent industry certification required
- Proficiency in Windows 10/11, macOS, Office 365, and SCCM/Intune
- Strong knowledge of TCP/IP networking, DNS, DHCP, and VPN technologies
- Experience with ServiceNow, Jira, or similar ticketing systems
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Ability to lift 30lbs and work flexible hours during system outages