Job Description
Join our dynamic team at TechSolve Solutions as an IT Support Specialist and hit the ground running! We're seeking a tech-savvy professional to provide critical infrastructure support to our Indianapolis-based clients. This is an immediate opening for someone who thrives in fast-paced environments and excels at solving complex technical challenges.
In this role, you'll be the first point of contact for technical issues, ensuring seamless operations across hardware, software, and network systems. You'll work with cutting-edge technologies while collaborating with cross-functional teams to deliver exceptional user experiences. If you're passionate about technology and ready to make an immediate impact, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network infrastructure
- Deploy and maintain endpoint security solutions (antivirus, EDR)
- Provide Level 1/2 support via ticketing systems (ServiceNow/Jira)
- Document SOPs and create technical knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical degree
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems and ITIL processes
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation for client visits