Job Description
Join TechFlow Solutions as an IT Support Specialist in Jacksonville, FL and become the backbone of our dynamic tech ecosystem. We're seeking a proactive problem-solver to deliver exceptional technical support across our growing organization. With competitive compensation, comprehensive benefits, and immediate start opportunities, this is your chance to accelerate your career in a forward-thinking environment. Apply today to join our mission-critical team!
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and troubleshoot cloud infrastructure (Microsoft 365, Azure)
- Document IT processes using ServiceNow and maintain knowledge base articles
- Coordinate hardware/software lifecycle management and vendor relationships
- Lead incident response during system outages and security events
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, Group Policy, and PowerShell scripting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Excellent communication skills and ability to translate technical concepts
- Ability to lift 30lbs for equipment maintenance tasks
- Valid Florida driver's license for occasional on-site visits