Job Description
Are you a technical problem-solver passionate about empowering teams? Nashville Digital Systems is looking for a skilled IT Support Specialist to join our dynamic team in the heart of Music City. We are a forward-thinking company dedicated to providing exceptional technical infrastructure to drive business success.
As the IT Support Specialist, you will serve as the primary point of contact for all technical inquiries. You will manage a high volume of support tickets, ensuring rapid resolution and minimal downtime. We offer a collaborative environment where your expertise will directly impact the user experience and operational efficiency of our organization.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools (e.g., TeamViewer, AnyDesk).
- Configure, deploy, and maintain hardware, software, and peripherals including laptops, printers, and mobile devices.
- Perform on-site and remote troubleshooting for operating systems (Windows 10/11 and macOS) and network connectivity issues.
- Assist in the management of Active Directory, user accounts, and security access permissions.
- Maintain accurate documentation of IT issues, resolutions, and asset inventory using ticketing systems like Zendesk or ServiceNow.
- Collaborate with the IT team to implement new technologies and improve existing support workflows.
- Conduct hardware/software audits and participate in the onboarding process for new employees.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- 1-3 years of proven experience in IT support, Help Desk, or a related technical role.
- Strong working knowledge of Microsoft Office 365, Active Directory, and network fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote access software and IT ticketing systems is required.
- Excellent verbal and written communication skills with a focus on providing top-tier customer service.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- CompTIA A+ or Network+ certification is a strong plus.