Job Description
Are you a tech enthusiast looking to make an immediate impact? Nashville Tech Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Nashville, TN. We offer a competitive salary, a collaborative culture, and the opportunity to work with cutting-edge technology.
As part of our support team, you will be the first line of defense for our clients, ensuring seamless IT operations and user satisfaction. This is a high-visibility role where your problem-solving skills will directly impact business continuity.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via Helpdesk ticketing systems.
- Diagnose and resolve network connectivity, printer, and peripheral device problems efficiently.
- Perform regular system maintenance, software updates, and security patches.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Collaborate with the IT Manager to document technical procedures and create user guides.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or related field.
- CompTIA A+ Certification (or equivalent experience) is highly preferred.
- 1-3 years of professional experience in IT Helpdesk or technical support roles.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-first approach.