Job Description
Welcome to TechCorp San Antonio, where innovation meets opportunity. We are seeking a dedicated IT Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our employees, ensuring seamless technology operations and fostering a productive work environment.
We pride ourselves on a culture of collaboration and continuous learning. If you have a passion for problem-solving and a knack for technology, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work environment with flexible scheduling.
- Professional development and certification reimbursement.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote access tools for hardware and software issues.
- Manage user accounts, permissions, and Active Directory maintenance.
- Install, configure, and troubleshoot operating systems, peripherals, and network connectivity.
- Assist in the deployment of new hardware and software updates across the organization.
- Monitor system performance and respond to alerts to ensure business continuity.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification or equivalent technical training.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent written and verbal communication skills.
- Ability to troubleshoot network issues and understand TCP/IP protocols.