Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in the Motor City?
We are seeking a highly motivated IT Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our employees, ensuring seamless access to technology and resolving critical issues with speed and precision.
Why Join Us?
- Immediate Start: Don't wait! We are looking to onboard talented individuals this week.
- Competitive Pay: Salary range from $55k to $75k depending on experience.
- Growth Opportunities: Clear path to Senior Systems Administrator or Network Engineer roles.
Apply now to become a vital part of our technology infrastructure!
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and maintain the organization's computer inventory, including asset tagging and lifecycle management.
- Configure and deploy new workstations, laptops, and peripherals using standard imaging tools.
- Assist with the administration of Microsoft 365, Active Directory, and VPN access.
- Monitor system performance and alert IT leadership to potential hardware failures or security risks.
- Train staff on new software applications and security best practices.
Qualifications
- Minimum of 1-3 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or Network+ certification is strongly preferred.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, Azure AD, and remote access tools (TeamViewer, AnyDesk).
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to lift and carry equipment (up to 40 lbs) and stand for extended periods during setups.
- High school diploma or equivalent; Associate degree in Computer Science is a plus.