Job Description
TechNova Solutions is expanding rapidly and is urgently seeking a skilled IT Support Specialist to join our team in Columbus, OH. If you are a problem-solver with a passion for technology, we want to hear from you!
We are looking for a dedicated professional to provide top-tier technical assistance to our employees, ensuring our business operations run smoothly and efficiently.
Why Join Us?
• Competitive salary and benefits package.
• Opportunities for professional growth and certification reimbursement.
• Collaborative and dynamic work environment.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently and accurately using Zendesk/ServiceNow.
- Perform regular maintenance on computers, printers, scanners, and peripherals.
- Assist in the deployment of new hardware, operating systems, and software updates.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with the network engineering team to identify and resolve infrastructure issues.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or Technical Support roles.
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and VPNs.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.