Job Description
Join TechNova Solutions, Colorado Springs' premier tech innovator, as an IT Support Specialist! We're seeking a customer-focused professional to empower our growing team with seamless technical solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in our collaborative, forward-thinking environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 500+ endpoints
- Implement and maintain cybersecurity protocols including VPN, MFA, and endpoint protection
- Manage Active Directory, Office 365, and cloud infrastructure
- Document technical procedures and maintain knowledge base articles
- Train staff on new technologies and security best practices
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure AD, Intune, and SCCM
- Experience with Service Desk tools (Jira, ServiceNow)
- Strong analytical and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in fast-paced settings
- Relevant bachelor's degree or equivalent experience