Job Description
Are you a dedicated problem-solver looking to make an impact in the heart of the Windy City? Apex Data Systems is currently seeking a skilled IT Support Specialist to join our dynamic team.
We are a leading technology solutions provider committed to innovation and excellence. In this role, you will be the bridge between our technology and our users, ensuring that every team member has the tools they need to succeed. If you have a passion for technology and a knack for helping others, we want to hear from you.
Key Benefits:
- Competitive salary and comprehensive health benefits.
- Hybrid work model allowing for flexibility.
- Professional development and certification reimbursement programs.
- Engaging, collaborative work culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for internal employees and clients.
- Manage and maintain the IT asset inventory, including laptops, printers, and peripherals.
- Assist with the setup and configuration of new workstations and software applications.
- Monitor network performance and troubleshoot connectivity issues.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Familiarity with hardware troubleshooting and basic networking concepts.
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is highly preferred.