Job Description
Join our dynamic team as an IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. This immediate hire opportunity offers competitive compensation and a collaborative environment where you'll troubleshoot systems, optimize infrastructure, and empower colleagues with seamless digital experiences. If you're passionate about solving complex IT challenges and thrive in fast-paced settings, apply now to kickstart your career with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and manage cloud solutions including Microsoft 365 and Azure
- Implement cybersecurity protocols and monitor system vulnerabilities
- Diagnose and resolve complex issues across Windows/macOS environments
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams to enhance system efficiency
- Support AV setups and video conferencing technologies
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Expertise in Active Directory, Group Policy, and SCCM
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Bachelor's degree in Computer Science or related field preferred