Job Description
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our elite technical team in Charlotte, NC. At Apex Digital Solutions, we pride ourselves on delivering seamless technology solutions that drive business growth. This is an opportunity to work in a dynamic environment where your expertise will directly impact user productivity and satisfaction.
As a key member of our IT department, you will serve as the primary point of contact for technical issues, ensuring our infrastructure remains robust and secure. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and in-person troubleshooting.
- Manage and resolve complex Windows and macOS operating system issues, including Active Directory authentication.
- Configure, deploy, and maintain office hardware, including printers, scanners, and mobile devices.
- Document all incidents, resolutions, and system configurations in the Service Desk ticketing system.
- Conduct regular system health checks and perform routine software updates and security patches.
- Assist in the migration of data and the setup of new workstations for incoming employees.
- Collaborate with the Network Engineering team to identify trends and improve system reliability.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- Minimum of 3-5 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and macOS.
- Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks effectively in a fast-paced, high-volume environment.