Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Tech Solutions is seeking a talented IT Support Specialist to join our growing team in Charlotte, NC.
We are looking for an individual who is passionate about technology and committed to delivering exceptional service to our employees. In this role, you will be the first point of contact for technical issues, ensuring our business operations run smoothly.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for professional growth and certification reimbursement.
- Cutting-edge technology stack.
- Collaborative and inclusive work culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and configure end-user devices (laptops, desktops, printers) using Microsoft 365 and Active Directory.
- Perform regular system maintenance, updates, and security patches.
- Collaborate with the IT team to implement new technologies and improve workflow efficiency.
- Document technical procedures and maintain accurate asset inventories.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Certification such as CompTIA A+ or Network+ is a strong plus.
- Minimum of 2 years of experience in IT support or Help Desk roles.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and ability to explain complex technical concepts to non-technical users.
- Strong communication and customer service orientation.