Job Description
Join the Future of Technology in Austin
Austin Cloud Systems is a leading provider of managed IT services and cloud solutions. We are looking for a proactive and detail-oriented IT Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring seamless technical operations and exceptional user experiences.
We offer a competitive salary, comprehensive health benefits, and a collaborative culture that values innovation and professional growth. If you are ready to take your IT career to the next level in one of America's fastest-growing tech hubs, apply today.
Responsibilities
- Provide expert Tier 2 technical support via the ticketing system (ServiceNow) to diagnose and resolve hardware, software, and network issues.
- Configure, deploy, and manage end-user devices including laptops, desktops, printers, and mobile endpoints.
- Install, update, and patch operating systems and business applications to maintain security and performance.
- Manage user access, permissions, and Active Directory accounts.
- Troubleshoot connectivity problems and VPN access for remote and hybrid employees.
- Collaborate with the DevOps team to improve internal tooling and documentation.
Qualifications
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ and Network+ certification is preferred.
- Strong working knowledge of Windows 10/11 and Microsoft 365 (Office 365).
- Experience with Active Directory, Group Policy, and basic networking concepts.
- Excellent customer service skills with the ability to communicate complex technical concepts clearly.
- Ability to work independently and manage a high volume of support tickets efficiently.