Job Description
Join TechSolutions Inc., a leading innovator in enterprise IT services, as we expand our Atlanta team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security protocols
- Provide Tier 2-3 support for network infrastructure and cloud services
- Document technical procedures and maintain service desk metrics
- Collaborate with cross-functional teams on system deployments
- Train users on cybersecurity best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell, SCCM, and Intune
- Strong troubleshooting skills for Windows 10/11 and Office 365
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred