Job Description
Are you a tech enthusiast looking to make a tangible impact? Arlington Digital Systems is seeking a skilled IT Support Specialist to join our dynamic team in Arlington, Texas. We are committed to maintaining a cutting-edge technology infrastructure and providing exceptional service to our internal employees.
In this role, you will be the first point of contact for all IT-related inquiries, ensuring seamless operations and minimal downtime. If you have a strong problem-solving mindset and a passion for technology, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the Helpdesk ticketing system (e.g., ServiceNow) to ensure timely issue resolution.
- Install, configure, and troubleshoot Windows 10/11 operating systems and peripherals.
- Perform regular maintenance on workstations, printers, and mobile devices to ensure optimal performance.
- Assist in the deployment of new hardware and software across the organization.
- Collaborate with the network team to monitor system health and security protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-3 years of professional IT support experience in a corporate environment.
- Strong knowledge of Microsoft Office 365, Active Directory, and remote desktop tools.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting methodologies.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is preferred but not required.