Job Description
Are you a technical problem-solver looking for an exciting opportunity? Apex Tech Solutions is urgently hiring a dedicated IT Support Specialist to join our Albuquerque, NM team. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering top-notch technical support.
As a key member of our IT team, you will play a crucial role in maintaining our IT infrastructure and ensuring our employees have the tools they need to succeed.
Responsibilities
- Tier 2/3 Support: Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Ticket Management: Manage and prioritize incoming helpdesk tickets efficiently using our Service Desk software.
- System Maintenance: Install, configure, and update workstations, printers, and mobile devices.
- Security Compliance: Assist in maintaining cybersecurity protocols and user access management.
- User Training: Conduct training sessions and create documentation to empower users with technical knowledge.
- On-Site Support: Serve as the primary point of contact for IT-related queries in the Albuquerque office.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Certifications: CompTIA A+ or Network+ certification preferred.
- Experience: 2+ years of experience in IT support or help desk roles.
- Technical Skills: Proficiency in Active Directory, Microsoft 365, and Windows 10/11 environments.
- Soft Skills: Excellent customer service skills and the ability to communicate complex technical concepts clearly.
- Flexibility: Ability to work flexible hours, including occasional evenings or weekends if necessary.