Job Description
Join Our Team as an IT Support Specialist
Are you a problem-solver with a passion for technology? Mountain View Technologies is seeking a skilled and proactive IT Support Specialist to join our growing team in Albuquerque, NM. In this pivotal role, you will be the frontline of our technical excellence, ensuring our employees have the tools, software, and support they need to succeed in a dynamic environment.
We pride ourselves on a collaborative culture where innovation is encouraged. As part of our IT team, you will work directly with cross-functional departments to resolve complex technical challenges and implement scalable solutions. If you are looking for a challenging role with room for growth and a competitive benefits package, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Modern office environment with flexible work arrangements.
- Access to cutting-edge technology and infrastructure.
Responsibilities
- Provide tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and maintain the company's local area networks (LAN) and wireless infrastructure.
- Configure, deploy, and troubleshoot workstations, laptops, mobile devices, and printers.
- Perform system backups, updates, and patch management to ensure security and stability.
- Troubleshoot connectivity issues and ensure secure network access for all users.
- Train end-users on new software applications, security protocols, and best practices.
- Document all incidents, resolutions, and system changes in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of professional experience in IT support, help desk, or system administration.
- Strong proficiency in Microsoft Windows, Active Directory, and Office 365.
- Experience with troubleshooting hardware peripherals and network connectivity.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and tasks in a fast-paced environment.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.