Job Description
Join our dynamic IT team as an IT Support Specialist in Louisville, KY. We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a forward-thinking environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints and cloud applications
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain service desk ticketing systems
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on cybersecurity best practices and IT policies
- Monitor system performance and optimize IT infrastructure
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+/Network+ certification or equivalent
- Strong knowledge of Active Directory, Azure AD, and cloud services
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills for hardware/software issues
- Ability to manage multiple priorities in a fast-paced setting
- Strong communication and customer service skills