Job Description
Launch your IT career with weekly pay in Anchorage's thriving tech scene! TechNorth Solutions seeks motivated IT Support Trainees to join our dynamic team. Receive hands-on training in network administration, cybersecurity fundamentals, and system troubleshooting while earning a competitive salary. Perfect for recent graduates or career changers seeking rapid growth in Alaska's booming tech sector. Enjoy our collaborative environment with flexible scheduling options and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network security protocols and data backup procedures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Participate in regular training sessions for emerging technologies
- Support office infrastructure including printers and AV equipment
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to lift 25 lbs and work in varied office environments
- Valid Alaska driver's license (for occasional site visits)
- Customer service experience in technical or retail settings
- Proficient with Microsoft Office Suite and diagnostic tools
- Ability to pass background check and drug screening