Job Description
Join InnovateTech Solutions as a key IT Support Specialist in our Fort Worth headquarters! We're a dynamic tech company transforming how businesses operate through cutting-edge solutions. You'll be the frontline hero ensuring our team stays productive with seamless technical support. If you thrive in fast-paced environments and love solving complex puzzles, this is your next career breakthrough.
We offer competitive benefits, professional growth opportunities, and a culture that values innovation. Enjoy flexible work arrangements, comprehensive health coverage, and regular team-building events. Your expertise will directly impact our mission to deliver exceptional technology experiences.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Deploy and manage cloud infrastructure (Azure/O365) and on-premise systems
- Implement security protocols and conduct vulnerability assessments
- Collaborate with network engineers on LAN/WAN optimization projects
- Create and maintain technical documentation and SOPs
- Lead hardware/software lifecycle management initiatives
- Monitor system performance using SolarWinds and Nagios
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 3+ years in enterprise-level IT support roles
- CompTIA A+, Security+, and Network+ certifications required
- Expert knowledge of Active Directory, SCCM, and Intune
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for both hardware and software issues
- Excellent written/verbal communication abilities