Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Florida's vibrant tech hub. Apply today to launch your career with an industry leader!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage ticketing systems and maintain accurate documentation
- Install, configure, and troubleshoot network peripherals
- Deliver user training on IT systems and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Active Directory, Office 365, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and as part of a team
- Valid Florida driver's license required for occasional on-site visits