Job Description
Launch your IT career with NexusTech Solutions' elite IT Support Trainee program in San Diego! We're seeking motivated individuals to join our award-winning team and gain hands-on experience in cutting-edge technology infrastructure. This fully paid training program combines classroom instruction with real-world projects, mentorship from senior engineers, and direct exposure to enterprise systems. Enjoy competitive compensation, comprehensive benefits, and a clear path to becoming a full-fledged IT Specialist upon completion. Join us in shaping the future of tech support in America's Finest City!
Responsibilities
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, network devices (routers, switches, firewalls), and cloud services
- Provide Tier 1/2 user support via ticketing systems, chat, and phone
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on security protocols and compliance
- Participate in 24/7 on-call rotation after training period
- Execute system patching, backups, and disaster recovery drills
Qualifications
- Associate's degree in IT/CS or equivalent certification (CompTIA A+, Network+)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting and hardware diagnostics
- Familiarity with service desk tools (ServiceNow, Jira, Zendesk)
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in server environments
- Valid driver's license and clean background check
- Passion for continuous learning and tech innovation