Job Description
Join Our Dynamic Team in Tulsa! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless operations. We offer competitive compensation, professional growth opportunities, and a collaborative work environment. Immediate start available!
Responsibilities
- Provide Tier 1-2 technical support for desktop/laptop hardware, peripherals, and enterprise software
- Diagnose and resolve network connectivity issues, VPN problems, and system malfunctions
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure new workstations using imaging tools (e.g., SCCM)
- Document IT processes, solutions, and maintenance activities in ticketing systems
- Assist with cybersecurity protocols including patch management and endpoint protection
- Collaborate with vendors for hardware/software procurement and support
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (3+ years)
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS (10/11) and Microsoft 365 administration
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong knowledge of TCP/IP, DNS, DHCP, and Active Directory
- Excellent troubleshooting skills with hardware/software diagnostics
- Ability to work flexible hours for system maintenance and emergency support
- Valid Oklahoma driver's license for occasional on-site client visits