Job Description
Join our dynamic team as an IT Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate opening offers a fast-paced environment where you'll solve complex IT challenges and drive digital transformation. If you thrive on troubleshooting and customer satisfaction, apply now to become a critical part of our success story.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, VPN configurations, and security protocols
- Deploy and configure cloud-based solutions including Microsoft 365 and Azure
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated incidents
- Conduct system health checks and preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong analytical skills with ability to diagnose and resolve complex issues
- Excellent communication and customer service aptitude
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30 lbs and work flexible hours during system outages