Job Description
Join our dynamic IT team in Colorado Springs and become the backbone of our technical operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for professional growth. What you'll love: Competitive compensation, comprehensive benefits package, flexible work arrangements, and a commitment to work-life balance. Why us? We're a rapidly expanding tech hub with a reputation for innovation and employee satisfaction.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows Active Directory environments
- Deploy and configure cloud-based solutions (Microsoft 365, Azure)
- Document IT processes and maintain service desk documentation
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement cybersecurity best practices and endpoint protection
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent communication and customer service abilities
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Bachelor's degree in Computer Science or related field preferred